Hi Amit,
Thank you for the information!
We have a CRM system which is on SAP_BASIS 7.02 SP level 10 and an ECC system on SAP_BASIS 7.02 SP level 7.
The function module CONVERT_OTF (mentioned in note 999712) is different in the two systems. Greek character omega is working in CRM with device type PDFUC, but not in ECC. I suspect it has something to do with the CONVERT_OTF code differences, particularly the USE_CASCADING parameter which is only available in the CRM version.
Any thoughts on what might be wrong?